+49 (0) 21 61 / 30 49 575


Terms and conditions

Dear Cycling Enthusiast and Guest,

My team and I greatly appreciate the trust you have placed in us. The following terms and conditions of travel supplement and implement the provisions contained in Section 651 et seqq. German Civil Code ("BGB") concerning the package tour contract and the rules of the provision of information for tour operators. Please read them carefully. The establishment of a tour contract between bikefriends-schon and the traveller is governed by German law alone.

Conclusion of the tour contract

The binding tour booking will be issued in writing, by email or by fax. The tour contract is concluded when the booking confirmation/billing notice is issued to the traveller. If the contents of the confirmation of travel vary from the booking, this shall constitute a new offer of contract from the tour operator, and which is binding on it for a period of 14 days. The contract will be concluded once the traveller has accepted the amended offer, or if he makes a payment on account/payment of the balance. The person placing the booking is liable for all the registered travellers. The traveller must notify bikefriends-schon immediately if he has not received the travel documents 5 days prior to the departure date.

Payment on account and payment of the balance

The traveller must make a down payment of 250 euro within one week of receiving the confirmation of travel/billing notice. The remaining amount is then payable up to 4 weeks prior to the departure date. Failure to do so will trigger the regulation concerning the scaled cancellation charges plus the costs of the cancellation.

Service obligations

The service obligation is defined solely on the basis of the booking confirmation and the current version of the brochure. No other person is authorised to enter into any agreements.

Price changes, service modifications and booking changes

Changes to and deviations from the agreed contents of the tour contract that become necessary following the conclusion of the agreement and which are not caused by  bikefriends-schon contrary to the principle of good faith will be permitted, insofar as these do not materially change the overall quality of the tour. The traveller must be notified directly. This applies equally to the services provided during the tour. Prices may only be changed in accordance with the rules set out in the German Civil Code ("BGB"). A rebooking fee of 35 euro will be charged if rebookings are possible and the parties agree. This must take place 30 days prior to the date of travel.

Unused services

The traveller is not entitled to any reimbursement in the event that he is unable to continue the tour or discontinues it due to sickness or for other reasons. bikefriends-schon will pass onto the traveller any reimbursements made by individual service providers.

Cancellation and termination of contract by bikefriends-schon

bikefriends-schon may terminate the contract if the customer is in breach of contract, or if his conduct continues to be disruptive despite having received a warning. The traveller will be reimbursed the amount remaining following deductions for the services both rendered and still to be rendered. Further conditions: The minimum number of travellers is not fulfilled (tour price will be reimbursed immediately). The traveller has failed to make the payment on time. bikefriends-schon may cancel the tour if rebooking requests cannot be fulfilled because the tour is undersubscribed and there is no break-even.

Cancellation by the traveller

The traveller may cancel the tour at any time prior to the commencement of travel by issuing a written declaration. In any case of a cancellation on the part of the traveller, bikefriends-schon will be entitled to the following flat-rate amounts taking into account the costs saved and the travel services utilised by other customers. The traveller will be obliged to pay the actual costs incurred. bikefriends-schon may pass onto the customer any additional costs incurred.

Travel cancellation insurance per person.

Travel cancellation insurance up to €1,000€34
Travel cancellation insurance up to €1,500€46
Travel cancellation insurance over €1,500€51
Percentage excess: 20%

Cancellation of travel and rebookings without travel cancellation insurance

Flight rebooking100%
Hotel rebooking (suite/apartment subject to charge)Free of charge
Flight cancellation100%
Hotel cancellation30%

Duties of the traveller

The traveller must observe the road traffic regulations applicable Balearic Islands (e.g. mandatory wearing of helmet). He is personally responsible in this respect. The traveller is advised to undergo a medical examination prior to the departure date to ensure he fulfils the medical requirements. The traveller is likewise personally responsible for fulfilling and maintaining the particular rules and regulations.

Passport, visa and health regulations

The traveller is personally responsible for fulfilling the passport, visa and health regulations applicable to the persons concerned. The traveller will be liable for all interference t the tour caused by any failure to observe these conditions. This includes all costs incurred in this respect. The guest is personally responsible for checking the travel documents, passport etc.


The contractual liability can be covered via the VersArt Company. Travel insurance certificates may be issued. This will protect customers' money, including in the event of insolvency. However, we are liable only up to the amount of the cost of the tour. Bikefriends-schon is not liable for disruptions caused by force majeure.

Limitation period and prohibition on assignment

The traveller's claims against bikefriends-schon, irrespective of the basis, but not including his claims based on tortious liability, will expire one month following the contractually defined return date. If negotiations are ongoing, this limitation period will be suspended until resumption. No assignment to third parties is permitted, irrespective of the reason. The assertion of claims is likewise precluded in the event of a no-show.

Legal venue and miscellaneous provisions

The traveller may only pursue legal actions against bikefriends-schon before that court with jurisdiction for the latter's registered address. German law likewise applies to all customers not domiciled in Germany. Legal action against the traveller will be pursued before that court with jurisdiction for the place in which the traveller is domiciled. Bikes are hired at the customer's own risk. Insurance is available to cover damage to bikes, but not the loss of bikes.
I hope that none of these legal regulations will become necessary, because we intend for you to have an unforgettably enjoyable cycling holiday.


bikefriends-schon GmbH
Hehn 377
41069 Mönchengladbach
Tel.: +49 (0) 2161 3049575
Fax.: +49(0) 2161 3048771
Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.



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  • 23 Apr 2018

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  • 24 Apr 2018

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Team members

Regine Küppers · Backoffice

All team members

Contact address

bikefriends schon GmbH
Hehn 377
D-41069 Mönchengladbach

+49 (0)2161 30 49 575
+49 (0)2161 30 48 771
This email address is being protected from spambots. You need JavaScript enabled to view it.